Support Portal

Problem

When trying to open an Office document stored on an Extradium-protected web application, the user cannot sign in within Office neither with an Extradium user account nor with a Windows user account.

This issue is caused by SharePoint 2016 trying to enforce a "modern authentication" scheme (OAuth), which Forms-based Authentication is not compliant with.

Resolution

- On your SharePoint 2016 server, open a SharePoint 2016 Management Shell (with Administrator privileges) and type the following commands:

$sts = Get-SPSecurityTokenServiceConfig
$sts.SuppressModernAuthForOfficeClients = $true
$sts.Update()

- Next, restart IIS and the SharePoint Timer Service with the following commands:

iisreset /restart

net stop SPTimerV4
net start SPTimerV4

The resolution is explained in more detailed on this official Microsoft support page.