Troubleshooting

Step-by-step instructions on how to easily troubleshoot issues with Extradium for SharePoint and make us more responsive to your support tickets

General Troubleshooting Tips
If you run into any functional issue with Extradium (such as being unable to sign in or have an email properly sent), please follow the guidelines below bef...
Tue, 10 Jun, 2014 at 9:49 PM
How to troubleshoot sign-in issues?
If your Extradium users cannot sign in and get the following message: "Your sign in attempt was unsuccessful", it is oftentimes a database permiss...
Fri, 6 Nov, 2015 at 12:05 AM
What to do when getting a standard "Correlation ID" SharePoint error message?
SharePoint 2010 has significantly improved troubleshooting of errors with the introduction of "correlation ids". Those IDs allow for an easier t...
Fri, 21 Oct, 2016 at 7:26 AM
System.ArgumentException exception at sign out
In some instances, you might see the following error message after signing out from an Extradium-enabled site:     Exception of type 'System.Ar...
Mon, 4 May, 2015 at 1:45 AM
Why do my Auto Sign In settings not work?
If you have tried to configure the Auto Sign In for Windows Users section of the Extradium Forms-based Authentication Configuration page and you can't g...
Fri, 27 Feb, 2015 at 3:32 PM
Failed to find the XML file at location '14\Template\Features\RLSoft.XtraShare.SharePoint.Admin...
If you installed Extradium 2010 in a multi-server farm, you might notice errors in the SharePoint ULS logs such as the following one: Failed to find t...
Tue, 10 Mar, 2015 at 11:36 AM
Failed to find the XML file at location '15\Template\Features\RioLinx.Extradium.Admin....\feature.xml'
If you installed Extradium 2013 in a multi-server farm, you might notice errors in the SharePoint ULS logs such as the following one: Failed to fin...
Tue, 10 Mar, 2015 at 11:51 AM
Exception of type 'System.ArgumentException' was thrown at sign out
When you sign out of Extradium, you might run into an issue whereby the following message is displayed or logged in the SharePoint ULS log file:   E...
Fri, 25 Sep, 2015 at 9:57 AM