Troubleshooting
Step-by-step instructions on how to easily troubleshoot issues with Extradium for SharePoint and make us more responsive to your support tickets
If you run into any functional issue with Extradium (such as being unable to sign in or have an email properly sent), please follow the guidelines below bef...
Tue, 10 Jun, 2014 at 9:49 PM
If your Extradium users cannot sign in and get the following message: "Your sign in attempt was unsuccessful", it is oftentimes a database permiss...
Fri, 6 Nov, 2015 at 12:05 AM
SharePoint 2010 has significantly improved troubleshooting of errors with the introduction of "correlation ids". Those IDs allow for an easier t...
Fri, 21 Oct, 2016 at 7:26 AM
In some instances, you might see the following error message after signing out from an Extradium-enabled site:
Exception of type 'System.Ar...
Mon, 4 May, 2015 at 1:45 AM
If you have tried to configure the Auto Sign In for Windows Users section of the Extradium Forms-based Authentication Configuration page and you can't g...
Fri, 27 Feb, 2015 at 3:32 PM
If you installed Extradium 2010 in a multi-server farm, you might notice errors in the SharePoint ULS logs such as the following one:
Failed to find t...
Tue, 10 Mar, 2015 at 11:36 AM
If you installed Extradium 2013 in a multi-server farm, you might notice errors in the SharePoint ULS logs such as the following one:
Failed to fin...
Tue, 10 Mar, 2015 at 11:51 AM
When you sign out of Extradium, you might run into an issue whereby the following message is displayed or logged in the SharePoint ULS log file:
E...
Fri, 25 Sep, 2015 at 9:57 AM
Extradium uses the server information configured in the SharePoint E-mail Outbound Settings to send emails to Extradium users.
However, Extrad...
Thu, 13 Jan, 2022 at 4:53 AM
Problem When trying to open an Office document stored on an Extradium-protected web application, the user cannot sign in within Office neither with an E...
Sat, 2 Dec, 2017 at 9:15 PM